FinanceJobVault / Policies

Refund & Cancellation Policy

Last updated: 20 September 2026

1. Scope

This policy applies to FinanceJobVault's digital memberships and the optional ₹50 daily jobs digest add-on.

2. Cancellation during the 7-day trial

During the 7-day trial, you may revoke the recurring UPI mandate directly in your UPI app. When the cancellation is completed during the trial period, the recurring subscription is cancelled and the ₹5 trial verification amount is refunded through the payment provider, subject to provider processing. No ₹210 monthly membership charge is made.

3. Trial conversion and monthly renewal

If the trial is not cancelled before it ends, the recurring membership begins at ₹210 per month under the authorization accepted at checkout. You may cancel after conversion to stop future renewals; cancellation after conversion does not create a refund for a billing period that has already started or been charged.

4. Cancellation before payment

You can close or cancel checkout before completing payment. A checkout that is not successfully paid does not start the purchased service period.

5. No discretionary refunds after activation

After a paid digital service period has started, FinanceJobVault does not offer discretionary refunds, credits or prorated refunds for unused time, change of mind, a decision not to use the service, failure to apply for a role, lack of interview or offer, a role closing, an employer decision, or a third-party application destination becoming unavailable.

6. Legal and reconciliation exceptions

This policy does not waive any right or remedy that cannot lawfully be waived. Verified duplicate or erroneous charges, or a successful payment that cannot be matched to the purchased service after reasonable reconciliation, may be adjusted or refunded as required by applicable law and payment-provider processes.

7. Browser closes and payment recovery

Closing the browser after a successful payment does not, by itself, cancel the transaction. FinanceJobVault is designed to confirm payments securely with Razorpay. Where a payment is successful but access is not visible immediately, submit a support ticket with the Razorpay reference.

8. Recurring billing notifications

Recurring subscription charges are processed through Razorpay. The payment provider's recurring-payment framework may send pre-debit notifications and retry failed payments as applicable. FinanceJobVault shows your current subscription status. Manage the mandate in your UPI app.

9. Daily digest service

The daily digest runs once per day at 11:30 PM IST for users with an active daily-digest entitlement. The ₹50 add-on remains active for the membership period, while the ₹900 / 180-day membership includes the digest free for that period. If no openings were posted that day, no digest is sent. Delivery depends on email-provider availability and normal internet/email-delivery conditions.

10. Approved or required refunds

Where a refund or adjustment is required or approved, it will be initiated through the applicable payment channel and remains subject to provider, banking and legal processing timelines.

11. How to raise a payment dispute

Use the Support & Grievance section and include your registered email and Razorpay order/payment reference. Never include your password, OTP, card number, CVV, UPI PIN or API credentials.

12. Policy changes

The current version and last-updated date will be published on the website. Changes will not remove non-waivable rights under applicable law.

For support and grievances, use the support desk.